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Privacy and Cookies Policy

Last updated: [date]

We respect your privacy and are committed to protecting your personal data in accordance with the Swiss Data Protection Act (nLPD) and the European Union’s General Data Protection Regulation (GDPR).

1. Data Controller

Name: Eszter Damian
Address: Geneva, Switzerland
Email: assistance@alpclair.ch

2. Data Collected

We collect the following data when you use our website:

  • “Request Your Free Quote” Form: name, email address, phone number, address of the cleaning location, details of the requested service.

  • Browsing data (via cookies and analytics tools).

3. Purpose of Processing

Your data is used to:

  • Respond to your inquiries and provide quotes.

  • Manage customer relationships and invoicing.

  • Comply with legal and accounting obligations (invoice retention).

  • Conduct marketing activities, advertising campaigns, and newsletters (if you have consented).

  • Improve user experience through statistical analysis (Google Analytics, Microsoft Clarity, etc.).

4. Legal Basis

    • Contract execution: processing your inquiries, quotes, and invoices.

    • Consent: sending newsletters, marketing/analytics cookies.

    • Legitimate interest: website improvement, statistical analysis.

    • Legal obligation: retention of invoices and accounting documents.

5. Data Retention

  • Contact/quote form data: 12 months if no contract is signed.

  • Customer data related to contracts/invoices: minimum 10 years, in accordance with Swiss law.

6. Sharing with Third Parties

We never sell your data.
We may share certain information only with:

  • Payment providers: Stripe, PayPal (transaction security).

  • Marketing and advertising tools: Google Ads, Meta (Facebook/Instagram).

  • Analytics tools: Google Analytics, Microsoft Clarity.

These providers comply with their own privacy policies.

7. Cookies

Our website uses cookies for:

  • Essential: ensure proper website functionality.

  • Statistics: measure performance and improve content (Google Analytics, Clarity).

  • Marketing: personalize advertising (Google Ads, Meta Pixel).

Cookie Management

On your first visit, a banner allows you to:

  • Accept all cookies

  • Refuse all non-essential cookies

  • Customize your preferences

You can change your choices at any time via your browser settings or the banner.

8. Your Rights

Under the nLPD and GDPR, you have the following rights:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data (except when legal retention applies)

  • Withdraw your consent at any time (newsletter, marketing cookies)

To exercise your rights, contact us at: assistance@alpclair.ch

9. Security

We implement technical and organizational measures to protect your data (secure hosting, limited access to data).

10. Changes

This policy may be updated to remain compliant with the law. The last update date is shown at the top of the page.